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Help/Contact Us

  1. How do I order?
    It''s easy to order from The FIDM Museum Shop. If this is your first time purchasing from our store, just follow these three easy steps: 1. Browse the catalog. 2. Add the item you want to your shopping cart. 3. Complete the checkout flow.

  2. How can I pay?
    We accept Visa, MasterCard, or American Express. When you are checking out, you will be prompted to enter your credit card number for payment.

  3. What should I do if the website is not functioning properly?
    Java-script must be enabled in your browser properties for the Museum Store website to function properly. If Java-script is enabled and you are still having problems, you may contact customer service at

Is it safe to use my credit card?
We guarantee that every transaction you make at The FIDM Museum Shop will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at The FIDM Museum Shop. If you feel more comfortable, you may call us at (213) 623-5821 X 2240, M-F 10:00 AM to 5:00 PM or e-mail us at

How do I track my order?
You can review the status of any order you have placed at The FIDM Museum Shop simply by clicking the My account link at the top of every page.

What are the store hours? Currently, the store hours are Monday - Saturday 10:00 a.m. - 5:00 p.m.

Contact Us
Contact Us

If you have any further questions, or would like to provide feedback about our store or website, please email us at

You can also find us at:

919 S Grand Avenue 
Los Angeles California 
United States 90015-1421 
213-623-5821 ext. 2240